T-Mobile may have once been able to bank on J.D. Power's customer care survey to bolster its bag of bragging rights, but it looks like that's no longer the case, as Verizon has now finally edged it out, following a similar shift in J.D. Power's retail sales satisfaction survey last year. Not only that, T-Mobile actually fell to third place, behind Verizon's merger-mate Alltel. There isn't much of a spread between the top-ranked companies, however, with Verizon snagging a score of 103, Alltel scoring 102, and T-Mobile garnering a respectable 100. Only Sprint Nextel, which got a lowly 79, scored below the industry average. Among the other tidbits to be found in the survey, which included more than 11,000 respondents, is the fact that customers spent an average of 4.4 minutes on hold with customer service, a jump of 34% from the previous survey, while 49% of all wireless customers said they called in for help at least once, a minor uptick from the 47% reported last time around. That, J.D. Power says, is at least partly due to the "increasingly complex" wireless phones and services available nowadays.

There aren't exactly all that many details left to announce, but Verizon has just gotten official with its late to the party Visual Voicemail service which, for the time being at least, is only available on the LG Voyager. As we had heard previously, the service will run you an extra $2.99 per month on top of your usual bill, and you'll be able to store up to 40 messages for 40 days, with an option to create up to 10 greetings and 20 distribution lists. Unfortunately, Verizon didn't take the opportunity to announce any firm plans for a roll-out to any of the other phones supposedly in line to get the service, with it only going so far as to say that additional devices will be getting it in the "coming months."

It's taken more than a year, but Verizon has just officially announced that it has completed its purchase of Rural Cellular, which you may also know by its business name, Unicel. This latest announcement follows a conditional approval from the FCC earlier this week, which required one of the two companies to sell licenses in six markets in order to "improve competition" -- a compromise Verizon seems to have been more than willing to accept. All told, Verizon will be forking over $2.66 billion in cash and assumed debt for the company, which will increase its customer base by more than 625,000, and expand its coverage area by 4.7 million people, including markets in Maine, New Hampshire, Massachusetts, Alabama, Mississippi, Minnesota, North Dakota, South Dakota, Wisconsin, Idaho, Washington and Oregon.

It looks like that proposed ban on in-flight calling has now passed its first major hurdle in Congress, with it snagging some much needed approval from the House Transportation and Infrastructure Committee in a voice vote on Thursday. While the so-called "Halting Airplane Noise to Give Us Peace" (or HANG UP, really) would make permanent the current ban on in-flight cellphone use, it'd also go one step further and put a stop to all in-flight voice communications, which its co-sponsors hope will prevent airlines from charging some passengers to use their phones while also charging others to sit in a phone-free section of the plane. Of course, the bill still has a long ways to go before it becomes law, but giving the recent polling on the matter, it would seem to have a better than decent chance of going all the way.

[Via Slashdot]

It looks like the FCC's investigation into Comcast's questionable traffic management is turning up a number of interesting details, the latest of which comes from AT&T's Robert Quinn, who told FCC Commissioner Robert McDowell that, "use of a P2P file sharing application would constitute a material breach of contract for which the user's service could be terminated." Quinn was apparently quick to add, however, that AT&T hasn't yet kicked anyone off the network for using P2P. Still, Commissioner McDowell apparently intends to use AT&T's statement to argue against the FCC's forthcoming order that contends Comcast secretly downgraded P2P traffic, saying that Comcast's throttling of traffic isn't as bad as AT&T blocking it all together. The merits of that argument aside, as TechDirt points out, given that AT&T's beef with P2P is that it makes use of "continuous (rather than bursty) transmissions at high data rates," their position does open up a number of interesting questions about streaming apps like Pandora, which are similarly data-intensive but, last we checked, still working just fine on AT&T's network.

[Via Tech Dirt]